Question 1

What payment methods do you offer?

Accepted Answer

At Carolina Tile & Stone, we offer a variety of convenient payment methods to best suit our customers' needs. We accept cash, checks, ACH, and all major credit cards, including Visa, MasterCard, American Express, and Discover. Our goal is to provide flexible payment options so that you can easily manage your budget while receiving the high-quality services and materials that we are known for.

Question 2

Can I cancel my order if I change my mind?

Accepted Answer

Our cancellation policy is outlined in our terms and conditions. Please review this information, and if applicable, contact customer service as soon as possible to discuss your situation.

Question 3

What if I run out of tiles mid-project?

Accepted Answer

We recommend ordering all the tiles you need at once to ensure they come from the same die lot and maintain consistency. If you run out, there's a risk of slight variations between die lots. To avoid this, accurately estimate your project and order enough tiles initially.

Question 4

Can I get assistance in calculating the right amount of tile overage for my project?

Accepted Answer

Absolutely! Our customer service team is here to help you determine the appropriate amount of tile overage based on your project specifications. Contact us at tiles@carolinatilestone.com (mailto:tiles@carolinatilestone.com)or give us a call at 704-892-2442, and we'll be happy to assist you.

FAQs

SERVICE AREAS

CONTACT

Phone: (704) 892-2442

Contact Form

Email: tiles@carolinatilestone.com