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  • What payment methods do you offer?
    At Carolina Tile & Stone, we offer a variety of convenient payment methods to best suit our customers' needs. We accept cash, checks, ACH, and all major credit cards, including Visa, MasterCard, American Express, and Discover. Our goal is to provide flexible payment options so that you can easily manage your budget while receiving the high-quality services and materials that we are known for.
  • What should I do if I'm not satisfied with my tile or stone purchase?
    If you're not happy with your purchase, please contact our customer service team immediately. We are committed to ensuring your satisfaction and will work to address any concerns you may have.
  • How can I reach customer service?
    You can reach our customer service team by calling us at 704-892-2442 or emailing us at Our representatives are available to assist you Monday through Friday 9 AM to 5 PM or Saturdays 10 AM to 2 PM.
  • What information should I provide when contacting customer service?
    To expedite the resolution process, please provide your order number, a detailed description of the issue, and any relevant photographs if applicable. This information helps us understand and address your concerns and needs more effectively.
  • What is the return or exchange policy?
    Our return and exchange policy is designed to ensure your satisfaction. Please refer to our return policy on our terms and conditions page for detailed information on the conditions and process for returns or exchanges.
  • What if my tiles are damaged upon delivery?
    We apologize for any inconvenience caused by damaged items and do our best to inspect all incoming shipments before we provide you or your installer with your order. Please notify our customer service team immediately, and we will do our best to arrange for a replacement or refund. It's helpful to document the damage with photographs.
  • Can I cancel my order if I change my mind?
    Our cancellation policy is outlined in our terms and conditions. Please review this information, and if applicable, contact customer service as soon as possible to discuss your situation.
  • What if there is a discrepancy between the delivered product and what I ordered?
    We strive for accuracy in every order. If you receive a product that doesn't match your order, please contact customer service with your order details. We will work to resolve the discrepancy promptly.
  • How are complaints or disputes handled?
    We take customer feedback seriously. If you have a complaint or dispute, please contact our customer service team. We will thoroughly investigate the issue and work towards a fair and satisfactory resolution.
  • What if I run out of tiles and need more for my project?
    It's recommended to order all the tiles you need for your project at once to ensure they come from the same dye lot and maintain consistency. If you run out and need additional tiles, there is a risk of slight variations between dye lots. We recommend estimating your project accurately and ordering sufficient tiles initially.
  • Can I return unused tiles if I order too much overage?
    Our return policy typically allows for returns of unused, unopened boxes of tiles within a specified timeframe. Please review our return policy on our terms and conditions page for detailed information and contact our customer service team if you have specific questions about returns.
  • Can I get assistance in calculating the right amount of tile overage for my project?
    Absolutely! Our customer service team is here to help you determine the appropriate amount of tile overage based on your project specifications. Contact us at or give us a call at 704-892-2442, and we'll be happy to assist you.
  • What are the different types of tiles and their properties?
    Ceramic Tile: Composition: Made from a mixture of clay, water, and minerals. Glazed ceramic tiles have a protective layer on the surface. Properties: Available in a wide range of colors, patterns, and sizes. Durable and resistant to stains, water, and humidity. Suitable for walls, floors, and countertops in both indoor and outdoor settings. Versatile and cost-effective. Porcelain Tile: Composition: Made from finely ground sand and clay, fired at high temperatures. It is a type of ceramic tile with lower water absorption. Properties: Extremely durable and resistant to wear, moisture, and stains. Suitable for high-traffic areas, including floors and outdoor spaces. Available in various designs, including ones that mimic natural stone or wood. Ideal for both residential and commercial applications. Natural Stone Tile: Types: Includes materials such as marble, granite, travertine, limestone, and slate. Properties: Unique patterns and variations due to the natural characteristics of the stone. Varies in hardness and porosity; some stones may require sealing. Provides a luxurious and timeless appearance. Commonly used for flooring, countertops, and wall applications. Glass Tile: Composition: Made from glass materials that may be opaque or transparent. Properties: Reflective and often used for decorative purposes. Resistant to stains and easy to clean. Available in various colors, shapes, and sizes. Suitable for backsplashes, accent walls, and decorative features. Mosaic Tile: Composition: Small pieces of glass, ceramic, porcelain, or natural stone arranged in a pattern or design. Properties: Offers intricate and visually appealing designs. Can be used to create detailed patterns, murals, or backsplashes. Suitable for both walls and floors, adding texture and visual interest. Terracotta Tile: Composition: Made from natural clay and baked in a kiln. Properties: Warm, earthy tones with a rustic appearance. Porous and may require sealing to prevent stains. Suitable for indoor flooring, especially in areas with a Mediterranean or southwestern design. Cement Tile (Encaustic Tile): Composition: Made from a mixture of cement, marble powder, and pigments. Properties: Bold patterns and designs with vibrant colors. Durable and suitable for both indoor and outdoor applications. Requires sealing to protect against stains. Zellige Tile: Composition: Made from terra cotta clay, glazed with vibrant colors, and traditionally hand-cut into small, irregular shapes. Properties: Distinctive appearance characterized by its shimmering glaze and irregular edges. Offers a unique and artisanal aesthetic, with variations in color and texture. Resistant to water and stains, but may require occasional resealing to maintain its appearance. Known for its intricate geometric patterns and glossy finish, adding depth and visual interest to any space.
  • What are the different types of edges for ceramic, porcelain, and stone tile?
    1. Square Edge (Rectified): Description: This edge type is precisely cut and has sharp, clean edges. The tiles are often rectified, meaning they undergo additional machining after firing to achieve uniform dimensions. Advantages: Square edges create a modern and seamless look when tiles are closely spaced. They are popular for contemporary designs and large-format tiles. Best Use: Ideal for installations with minimal grout lines, where a sleek and uniform appearance is desired. Pressed Edge (Non-Rectified): Description: Tiles with a pressed edge have a slightly rounded or cushioned edge. This edge type is more common in non-rectified tiles. Advantages: The pressed edge provides a softer, more traditional look. It is forgiving during installation, making it suitable for spaces with uneven surfaces. Best Use: Recommended for installations where a classic or rustic appearance is desired, and grout lines are part of the design. Chiseled Edge: Description: Chiseled edges are irregular and rough, simulating a hand-chiseled or natural stone appearance. This edge type adds texture and character to the tile. Advantages: Chiseled edges are commonly used in rustic or outdoor settings, providing a natural and earthy feel. They also help disguise imperfections in the substrate. Best Use: Suitable for spaces where a rustic or aged look is desired, such as in Mediterranean or farmhouse-style designs. Beveled Edge: Description: Beveled edges have a slanted or angled edge, creating a V-shaped groove between tiles. This edge type adds depth and dimension to the surface. Advantages: Beveled edges enhance the visual interest of the tile and can create a classic or subway tile appearance. The bevel helps define each tile and provides a decorative element. Best Use: Commonly used in kitchens and bathrooms for a timeless and elegant look. Bullnose Edge: Description: Bullnose edges are fully rounded or convex edges. They are often used for finishing the exposed edges of a tiled surface. Advantages: Bullnose edges provide a smooth and finished appearance, eliminating sharp edges. They are suitable for creating a polished and professional look. Best Use: Ideal for finishing the edges of countertops, stairs, or as a decorative trim in various installations.
  • How does tile help in reducing indoor air pollution?
    Unlike some flooring materials, tile does not emit volatile organic compounds (VOCs), which can contribute to indoor air pollution. VOCs are chemicals released by certain materials and can have adverse effects on air quality and human health. Tile is an inert material that does not emit harmful substances over time. Its composition and manufacturing process make it a safe and environmentally friendly choice for flooring, contributing to better indoor air quality.
  • How does tile contribute to a healthier indoor environment compared to other flooring materials?
    Tile is hypoallergenic and resistant to the growth of mold and mildew. Unlike some flooring materials, tile does not trap allergens, making it an excellent choice for individuals with allergies or respiratory issues. Many tiles are made from natural materials, and the production process can be more environmentally friendly compared to the manufacturing of some vinyl or laminate products. Additionally, the longevity of tile can contribute to sustainability by reducing the need for frequent replacements.
  • What are the advantages of tile compared to vinyl flooring?
    Tile is known for its durability and resistance to water, making it a superior choice for areas prone to moisture, such as bathrooms and kitchens. It is highly resistant to scratches and stains, ensuring a long-lasting and low-maintenance flooring solution. It also contributes to a healthy indoor air quality.
  • Why is it important to order tile overage?
    Ordering tile overage serves several purposes. It allows for cuts and adjustments during installation, provides replacements for damaged or defective tiles, and ensures that you have matching tiles in case the product is discontinued or unavailable in the future.
  • How much tile overage should I order for my project?
    Ordering the right amount of tile overage is crucial to ensure a smooth and successful installation. The amount of overage you need depends on various factors, including the tile size, layout complexity, and the potential for future repairs or replacements. Ultimately, your tile installer should provide you with the appropriate amount of overage based on size, location, and layout.
  • Should I consider ordering extra tiles for potential future repairs or renovations?
    Yes, ordering extra tiles for future repairs or renovations is a wise decision. This ensures that you have matching tiles in case the original product is no longer available or has been discontinued.
  • What is a die lot when it comes to tile and stone products?
    A die lot, often referred to as a dye lot, is a batch or production run of tiles or stone products that share the same characteristics, color, and appearance. It is a critical factor in maintaining consistency in the manufacturing and installation process.
  • Why is the concept of die lots important in the tile and stone industry?
    Die lots are crucial for ensuring uniformity and consistency in the appearance of tiles and stone products. Each production run can have slight variations due to factors such as raw materials, manufacturing conditions, and firing processes. Assigning a die lot allows us to group together tiles or stone from the same production run, ensuring a cohesive look when they are used together.
  • How does the die lot concept affect my tile or stone purchase?
    When you purchase tiles or stone products from the same die lot, you can expect a high level of consistency in color, texture, and overall appearance. This is especially important for projects that require a uniform and cohesive look, such as large floor or wall installations.
  • Are die lots unique to each product or design?
    Yes, each product or design typically has its own die lot. This ensures that products with similar characteristics are grouped together, maintaining consistency within the specific design or style.
  • Can there be variations between die lots?
    Yes, there can be slight variations between different die lots. While manufacturers strive for consistency, factors like changes in raw materials or production conditions can lead to subtle differences. It's recommended to use tiles or stone from the same die lot for a seamless appearance.
  • How can I identify the die lot of the tiles or stone I'm interested in?
    The die lot information is often marked on the packaging of the tiles or stone products. It's essential to check and ensure that the products you purchase are from the same die lot if consistency is a priority for your project.
  • What should I do if I need additional tiles from the same die lot later?
    It's advisable to purchase enough tiles or stone for your project initially, including a surplus for potential future needs. If you require additional tiles later, we recommend checking the availability of the same die lot to maintain a consistent look.
  • Can I request a sample from a specific die lot before making a purchase?
    Yes, in many cases, you can request samples from specific die lots to ensure that the color and appearance meet your expectations. Contact our customer service team to inquire about the availability of die lot samples and/or lot photos.
  • What are rectified tiles?
    Rectified tiles are a type of ceramic or porcelain tile that undergoes an additional manufacturing process to achieve precise and straight edges. This involves cutting or grinding the tile after firing to ensure uniform dimensions and sharp, clean edges.
  • Why choose rectified tiles?
    Rectified tiles offer several advantages, making them a popular choice for modern and sophisticated designs. Uniform Appearance: The precise edges create a seamless and uniform appearance when installed. This results in a sleek and modern look that enhances the overall aesthetic of the space. Large Format Compatibility: Ideal for large format installations, rectified tiles allow for tighter spacing between tiles, reducing the visual disruption of grout lines. This is especially beneficial for achieving a cohesive look in expansive areas. Modern Aesthetics: The clean and polished look of rectified tiles contributes to a contemporary design, making them a preferred choice for those seeking a modern and sophisticated atmosphere. Easier Cleaning: With fewer grout lines, cleaning is more straightforward. This is particularly advantageous in high-traffic areas or spaces where hygiene is a priority.
  • Any considerations for rectified tiles?
    While rectified tiles offer numerous benefits, it's important to note that they are less forgiving of uneven surfaces during installation. Proper installation techniques are crucial to achieving the desired results. Additionally, the cost of rectified tiles and the installation process may be higher compared to non-rectified alternatives. To summarize, rectified tiles are favored for their modern appearance, uniformity, and compatibility with large format installations. However, careful installation is essential to ensure the best results.
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